Policy & general provisions
  • Website gaovietco.com the official website of Gao Viet Import Export Trading Produce JSC. The head office is located at No.1326, 3/2 Street, Ward 2, District 11, HCM City. Hereinafter referred to as "us".

    When you visit our website means that you agree to the terms set out on the website. We have the right to change, modify, add or remove any portion of the Rules and Conditions at any time, the changes are effective immediately upon posting to the site without informing notice. Please check regularly for updates.

    Please read carefully before starting:

    1. How to use the website

    - We issue the license for customers to purchase on the website under our Terms and Conditions.

    - Strictly forbidden to use any part of this site for commercial purposes or on behalf of any third party which is not allowed by any document from us. In case of any violations, we'll revoke your license without notice.

    2. Customer feedback

    All website content and criticisms of customers are our assets. If we find out any fake information, we will apply the discipline prescribed by the law of Vietnam.

    3. Orders and prices acceptant

    - We have the right to refuse or cancel customer’s order after notice to you. We also may ask for a phone number and address before receiving orders.

    - We are committed to providing accurate pricing information for customers. However, sometimes there are errors occur, depending on each case we will contact for instructions or notices before cancel orders for customers. We also have the right to refuse or cancel any orders which neither has been confirmed or not.

    4. Trademarks and Copyrights

    All rights of intellectual property (registered or unregistered), content information, all design, text, graphics, software, photos, video, music, sound, translation section software, source code and basic software are our assets. The entire content of the website is protected by the copyright laws of Vietnam and international conventions. All rights reserved.

    5. The right to legal

    All conditions, terms and contents of this site are governed by the laws of Vietnam and the competent court in Vietnam will resolve any disputes arising from the use of this site.

    6. Regulation on security

    - You are not allowing to use any program, tool or other means to interfere or alter the system data structures. The site also prohibits spreading or support for any intervention activity to the system. Any individuals or organizations that violate would be deprived of all rights and will be prosecuted under the law if necessary.

    - All transaction information will be kept confidential but in the case of law enforcement agencies require, we will be obliged to provide this information to law enforcement agencies.

    7. Payment and convenience

    - All customers participating transaction in gaovietco.com are confidential.

    - The company only collects money when customers have received the goods and checked.

    - The customers only pay for the delivery staff after check and confirm the goods are in good condition.

    8. The transaction commitment

    Transaction process:

    Step 1: Customer orders and provide adequate information.

    Step 2: Gao Viet checks the storage, verify orders and customer information.

    Step 3: Gao Viet expedites delivery

    Step 4: The customer receives the goods and pays for delivery staffs.

    Step 5: After sale service and customer’s feedback.

    In case of the customer wants to edit order information, please contact us via Hotline: 0943 457 457

    We are responsible for the content of information provided on the website Gaovietco.com, implementing the provisions of the law on contracting, ordering and payment.

    9. The changes, cancellation transactions at Gaovietco.com

    In all cases, the customer has the right to terminate the announced transaction to Gao Viet through Hotline: 0943 457 457.

    10. Settlement disputes

    If any controversy, claim or dispute arisen which related to the transaction at Gaovietco.com will be resolved by way of negotiation, mediation, arbitration and / or court under the Law on the protection of consumers- Chapter 4: Settlement of disputes between consumers and trading good and services individuals, organizations.

    Selling products

    Sale Department

  • Vũ Văn Thiệu (Mr.)